Refund policy

Effective October 18, 2026.

Personalized books

Each book is made to order. Please check the story name, character and preview before payment. We do not generally accept change-of-mind returns of correctly produced personalized books, except where applicable law requires them.

Orders are final

Each book is custom made and production begins automatically after payment. Once an order is placed, we cannot accept changes or cancellation requests. Please review the story name, character, preview and delivery details before paying. This does not limit remedies required by applicable law.

Damaged, defective or incorrect orders

If your book arrives damaged, materially differs from what was ordered, has a production defect, or is missing, contact us promptly with the order number and a description. Photos of the defect can help, but avoid exposing a child's image unnecessarily. We will investigate and offer an appropriate replacement or refund. Reporting within 30 days of delivery helps us resolve printer and carrier claims; this does not shorten rights provided by law.

Refund processing

Approved refunds go to the original payment method. Your bank or payment provider controls when the credit appears. Do not ship a return until we provide instructions. We cover an agreed return required to resolve our error or a defective product.

Your statutory rights

This policy does not exclude mandatory rights concerning faulty, misdescribed, undelivered or unsafe products, including remedies required by applicable law.